About the talk
Our discipline of service design is a young, but fast-growing one. The services provided by organizations to consumers – as well as those provided by employers, the public sector, healthcare and nonprofits – are getting more and more complex. This complexity is being driven by the possibilities offered by new technologies, but also by consumer demand and the forces of competition. Our work is changing as well, we are becoming required to learn new skills, as well as tackle new challenges.
As a community, we frequently get together to discuss how we work in specific sectors, or how to apply specific tools and techniques. In this talk, Jesse will take a step back and look at service design itself, and what trends are shaping it as it moves into the future. Combining 12 years of experience as a practicing service designer, along with the international perspective he brings through his leadership of the Service Design Network and being Editor-in-Chief of the SDN journal “Touchpoint”, Jesse has a unique global perspective which he looks forward to sharing with the audience.
About Jesse Grimes
Jesse is an independent service design consultant based in Amsterdam (kolmiot.com), Senior Vice President of the Service Design Network (SDN) and Editor-in-Chief of the service design journal ‘Touchpoint’. He has 12 years’ experience as service designer, and has worked since 1998 in London, Düsseldorf, Sydney and Amsterdam.
His clients include a wide range of international brands, including ING, ABN AMRO, Rabobank, Optus, Vodafone, Orange and AkzoNobel, Dutch start-ups as well as the Dutch government. He has specific expertise in service design for the financial sector, on innovation projects, as well as being a coach, trainer and workshop facilitator. Jesse regularly organizes and speaks at Dutch and international events for the service design community.
A palestra será ministrada em inglês sem interpretação simultânea.
DATA E HORA
13 de fevereiro de 2020
IED São Paulo
Rua Maranhão, 617 - Higienópolis
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